New Delhi: The government informed Parliament that the IRCTC Website recorded 99.98% uptime between April and October 2025, compared with 99.86% in 2024–25. Officials said Indian Railways has introduced both administrative and technological measures to modernise systems and improve booking efficiency. Administrative steps include deactivating suspicious user IDs, revalidating accounts and filing complaints on the National Cyber Crime Portal for suspiciously booked PNRs.
Authorities explained that system-improvement initiatives focus on checks, validations and advanced content-delivery networks. They said anti-BOT applications support smooth booking for genuine users. In addition, regular third-party audits examine IRCTC’s technology infrastructure for performance gains. E-ticketing now accounts for more than 87% of all reserved tickets.
IRCTC Website improvements accompanied by food safety and complaint-handling measures
Officials noted that the system still receives complaints about failed transactions, delayed refunds and booking errors. However, teams monitor these complaints regularly to ensure timely resolution. They added that the IRCTC Website and mobile app use API-based technology that requires minimal text-based data exchange. This design supports reliable performance even in rural areas. IRCTC has also adopted advanced CDN solutions to deliver static content quickly and consistently.
The government said Indian Railways continues to upgrade technology and expand capacity where possible. Railways serve about 58 crore meals every year, and only 0.0008% complaints are registered. Based on inquiries, Railways imposed fines of ₹2.8 crore over four years. Officials said measures to improve food quality include sourcing meals from designated base kitchens, commissioning modern facilities, installing CCTV cameras and deploying food-safety supervisors.
They added that base kitchens and pantry cars undergo regular deep cleaning, pest control and mandatory FSSAI certification. Food sampling, third-party audits and satisfaction surveys support continuous monitoring. Catering staff also receive regular training to improve hygiene and service standards. The RailMadad portal has strengthened complaint management by offering passengers a single window for feedback. Authorities said teams act promptly whenever food-quality complaints arise.
