Bhubaneswar: The TRAI Workshop on Performance, Quality of Service and Quality of Experience opened in Bhubaneswar with global participation from regulators, service providers and technical specialists. The event was organised jointly by the Telecom Regulatory Authority of India (TRAI) and the International Telecommunication Union (ITU). It marked the start of a two-day programme focused on exchanging regulatory practices and strengthening service-quality systems.
The session began with a ceremonial lamp-lighting. It was followed by remarks from senior representatives of TRAI, ITU and the Government of Odisha. Shri Atul Kumar Chaudhary, Secretary, TRAI, welcomed delegates and reaffirmed India’s commitment to transparent and consumer-oriented regulation. He added that discussions on connectivity mapping, regional regulatory approaches and satellite-based assessment would, therefore, help improve understanding of emerging challenges.
Global experts share insights at TRAI Workshop on telecom quality standards
A video message from Dr Pemmasani Chandra Sekhar, Union Minister of State for Communications, highlighted India’s focus on reliable and high-quality telecom services and the role of the Telecommunications Act, 2023. Another message from Mr Seizo Onoe of ITU-TSB stressed the importance of harmonised standards in enabling equitable digital transformation.
Odisha Chief Secretary Shri Manoj Ahuja underlined the role of telecom networks in disaster-response systems, welfare delivery and public administration. He said dependable service quality supports inclusive growth. He also noted that it helps ensure timely warnings and enhances service resilience.
TRAI Chairman Shri Anil Kumar Lahoti described India’s rapid digital expansion. He referred to the swift rollout of 5G, broad 4G coverage and high data consumption supported by affordable tariffs. He further highlighted TRAI’s Quality of Service Rating Framework for Buildings, which focuses on indoor connectivity. In addition, he called for stronger regional collaboration, including the possibility of forming an ITU Regional Group for Asia on QoS and QoE.
The inaugural session concluded with remarks from Mr Martin Adolph of ITU. He acknowledged TRAI’s efforts and said the workshop’s discussions would guide future work under the Quality of Service Development Group.
Delegates from 39 countries attended the workshop in-person and virtually. They represented regulatory bodies, service providers and technology firms. The sessions covered connectivity mapping, satellite performance, measurement methodologies and a regional panel on service-quality approaches. The programme continues with meetings of QSDG and ITU-T Study Group 12 to build a shared repository of QoS and QoE parameters.
