New Delhi: Pension grievances involving 2,306 cases were redressed during Special Campaign 3, the Department of Pension and Pensioners’ Welfare said on September 4.
The department said the campaign resolved 72% of the 3,193 cases taken up for action. It also said active follow-up continued on the remaining grievances.
Special Campaign 3 began on 7th July, 2026, and concluded on 31st August, 2026. The campaign focused on long-pending pension grievances, claims and related issues.
The Department of Pension and Pensioners’ Welfare organised the campaign to provide timely and meaningful grievance redressal. It also aimed to make the process more accessible to central government pensioners.
Annual special campaigns for pension-related grievances have been organised since 2024. However, Special Campaign 3 included both a preparatory phase and an execution phase.
During the preparatory phase, ministries, departments and their attached or subordinate offices identified long-pending cases. They considered grievances, claims and issues received through online and physical channels.
Officials identified 1,062 target cases through this process. In addition, they selected 2,131 cases pending on the CPENGRAMS portal for more than one month.
Therefore, the campaign took up 3,193 cases for redressal. Officials then coordinated with the concerned ministries and departments during the execution phase.
The department held two mid-campaign review meetings to track progress. It also sought regular updates on the pending cases.
As a result, coordinated action by 40 ministries and departments helped resolve 2,306 cases. The department recorded a 72% redressal rate by the campaign’s conclusion.
Officials continued follow-up work on cases that remained unresolved. The department said these efforts would support further redressal of the pending grievances.
The department also highlighted the rural reach of the campaign. Most of the resolved cases involved pensioners and family pensioners living in rural areas.
This trend indicated wider use of online grievance systems among rural pensioners. In particular, ministries and departments used their online portals along with the CPENGRAMS portal.
The department said this online access helped bridge the digital divide. It also allowed pensioners in rural areas to raise grievances without relying only on physical channels.
Pension grievances saw major arrear settlements
Several pension grievances resulted in substantial payments during the campaign. The department highlighted 10 cases involving family pension, disability pension, war injury and service pension arrears.
In one case, Ms. Jayalakshmi Karnan, the disabled dependent daughter of a Defence pensioner, received Rs. 16.70 lakh. The payment covered family pension arrears from June, 2013.
Similarly, Shri Idan Singh, a Defence pensioner, received Rs. 30 lakh towards disability pension arrears. The arrears covered the period from 16.09.2016.
Sh. Kapur Singh, a Defence pensioner, received Rs. 26.12 lakh as war injury element arrears. The payment covered dues with effect from 01.01.2006.
Ms. Rukmani Nair, spouse of a Defence pensioner, received Rs. 19 lakh in dual family pension arrears. The payment covered arrears from 24.09.2012.
Another case involved Ms. Saranjit Kaur, mother of an army personnel. She received Rs. 18.57 lakh in outstanding Special family pension arrears with interest.
She also received Rs. 12.60 lakh in Ex gratia arrears with interest. The department said the payments covered dues from 28.07.2008.
Ms. Sunaina Kumari, widow daughter of a Defence pensioner, received Rs. 6.27 lakh. The amount covered pending family pension arrears from 18.03.2022.
Ms. Simarto, spouse of a Defence pensioner, received Rs. 10.66 lakh towards liberalized family pension arrears. The payment covered dues from 01.01.1996.
Ms. Angoori Devi, spouse of a Defence pensioner, received Rs. 37.40 lakh in family pension arrears. The payment covered the difference between Ordinary Family Pension and Special Family pension.
The arrears in that case applied from 01.01.1996. Thus, the campaign addressed a long-standing difference in pension payments.
Sh. Ranjit Singh, a Defence pensioner, received Rs. 25.99 lakh towards time-barred service pension arrears. The dues related to the period from October, 2004, to December, 2023.
Finally, Ms. Koranga Lakshmi, spouse of a Defence pensioner, received Rs. 30.15 lakh. The amount covered family pension arrears from June, 2011, to February, 2026.
These cases showed the range of pension issues handled under the campaign. They included family pension, disability pension, war injury benefits and service pension arrears.
The department said the campaign’s collective efforts had successfully resolved several long-pending cases. It also continued efforts to settle the remaining cases.
Special Campaign 3 therefore combined case identification, regular reviews and coordination across ministries. At the same time, online grievance channels expanded access for pensioners in rural areas.
The redressal of 2,306 pension grievances also reflected the campaign’s focus on resolving cases that had remained pending for extended periods. The department said the effort helped strengthen access to grievance redressal for central government pensioners.
