New Delhi: The Centre amended toll compliance rules to strengthen digital enforcement and improve recovery of unpaid user fees on National Highways.
The government notified the National Highways Fee (Second Amendment) Rules, 2026, which came into effect from March 17. Officials said the changes introduced a technology-driven framework to ensure efficient toll collection.
Under the revised toll compliance rules, authorities defined “unpaid user fee” as toll charges not received despite vehicle passage being recorded through electronic toll systems. This step aims to address gaps in collection under barrier-free tolling.
The amendment introduces an electronic notice system for recovery of dues. These e-notices will include vehicle details, location and the payable amount, and will be sent through SMS, email or mobile applications.
In addition, notices will be available on an online portal to improve transparency. Vehicle owners will have clear access to information regarding pending toll payments.
Toll compliance rules introduce e-notice and penalties
According to the provisions, vehicle owners must pay twice the toll amount if dues remain unpaid. However, if payment is made within 72 hours of receiving the notice, only the original toll will be charged.
The rules also allow users to file grievances within 72 hours through a designated portal. Authorities must resolve such complaints within five days, failing which the claim will lapse.
Further, if dues remain unpaid beyond 15 days and no complaint is pending, the amount will be recorded in the VAHAN database. As a result, restrictions may be imposed on vehicle-related services until payment is made.
The amendment also enables integration between the National Electronic Toll Collection system and the VAHAN database. This will help authorities identify vehicles and enforce payments more effectively.
Officials said the revised toll compliance rules will enhance transparency and strengthen enforcement. Moreover, the changes are expected to support the transition to a barrier-free tolling system.
The government said the move will also improve investor confidence and provide legal safeguards for toll operations across the country.
